ayambet Privacy Policy

This page describes what we collect when you use ayambet and how we keep that data protected. We collect personal information—your name, email, phone number, government ID, and payment details—only to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we encrypt sensitive information using industry-standard security protocols.

Our platform operates across Indonesia, with account holders in Jakarta, Surabaya, Bandung, Medan, and Semarang. Some of our servers may sit outside Indonesia; your data may be transferred to data processors in other jurisdictions to support payment processing, customer support, and platform operations. We maintain contractual safeguards with all third-party processors to ensure your information is handled consistently with this policy and local data protection standards.

This policy outlines your rights regarding your data, how we use cookies, how long we retain information, and how to contact us if you have concerns. If anything is unclear, our support team is available to explain our practices in more detail.

What data we collect on ayambet

We collect information in several categories when you register and use ayambet. During account setup, we ask for your legal name, date of birth, email address, phone number, and government ID number. We use this to create your account and verify your identity. Before your first large withdrawal, we request a copy of your government-issued ID and a recent proof-of-address document (utility bill, bank statement, or rental agreement). This is required by anti-money-laundering regulations in jurisdictions where our service operates.

When you deposit funds, we collect payment method details—your bank account number, mobile payment app ID, or card information. Payment processing companies (our third-party processors) handle the transaction; we store only a reference to the payment method (e.g., "BCA account ending in 1234") for withdrawal purposes. We never store full card numbers or full bank account numbers on our servers. We also log your gameplay activity: which games you play, your stakes, results, and betting history. This information stays on your account dashboard for your own review and dispute resolution.

How we use your information

We use your personal information for several core purposes. First, we verify your identity to prevent fraud, money laundering, and underage access. Second, we process your deposits and withdrawals using your payment method details—we share these only with our payment processors (companies like payment gateways and banks) who handle the transaction on our behalf. Third, we use your email and phone to contact you about your account: password resets, security alerts, KYC status updates, and customer support responses. We do not send unsolicited marketing messages; we only contact you about account matters or at your explicit request.

We use your gameplay data internally to detect fraud, prevent collusion, and improve our games and platform. For example, if we notice unusual betting patterns from an account, we may investigate to ensure fair play. We also use aggregated, anonymised data (e.g., "players in Jakarta prefer slots" or "average session length is X minutes") to understand player preferences and optimise our offerings. This aggregated data cannot identify you personally.

Third-party processors and data transfers

Our platform relies on several third-party service providers. Payment processors (who handle e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking transfers) receive your payment information to complete transactions. Cloud hosting providers store our servers and databases (which may be located outside Indonesia). Customer support tools store your email conversations and support tickets. Analytics providers (Google Analytics) track visitor behaviour on a privacy-respecting, anonymised basis.

We have written data processing agreements with all third parties, requiring them to protect your information and use it only for the purposes we specify. We do not allow third parties to sell your data or use it for their own marketing. If your data is transferred outside Indonesia, we ensure the receiving country has adequate data protection standards, or we use contractual clauses that mirror our own privacy commitments. You have the right to know which third parties we work with; contact our support team for a detailed list.

KYC (Know Your Customer)

Identity verification process. We collect ID and proof of address before large withdrawals to comply with anti-money-laundering regulations.

Data processor

A third-party company that processes data on our behalf (e.g., payment gateway, cloud host). We remain responsible for how they handle your information.

Anonymised data

Data stripped of personally identifying information. We may share anonymised aggregates (e.g., "average monthly activity") with partners without revealing individual identities.

Cookie

A small text file stored on your browser to remember login details, game preferences, and site behaviour. You can control cookies via your browser settings.

Cookies and tracking on ayambet

We use cookies to improve your experience on ayambet. Session cookies keep you logged in during your visit and remember your game selections; they are deleted when you close your browser. Persistent cookies remember your login preferences and language choice for future visits, lasting up to one year. We do not use cookies to track your activity across other websites; our cookies are limited to ayambet.id.

You can control cookies via your browser settings (Chrome, Firefox, Safari, Edge all allow you to block or delete cookies). If you disable all cookies, you can still access ayambet, but you may need to log in more frequently. We also use Google Analytics, which places a cookie to measure visitor traffic and behaviour on our site. Google Analytics is configured to anonymise IP addresses, so we cannot identify you personally through these reports. You can opt out of Google Analytics using their browser extension.

Your rights regarding your data

You have several rights over your information under data protection principles we follow. You can request access to all data we hold about you; we will provide a copy within 15 business days. You can request correction if you believe information is inaccurate (for example, updating your email address). You can request deletion of your account and associated data, subject to regulatory retention requirements (we must retain records for anti-money-laundering compliance). You can request restriction of processing (e.g., temporarily preventing us from using your data for analytics) while we investigate a concern.

To exercise any of these rights, contact our support team via email or in-app messaging with your account ID and a clear description of your request. We respond in English during business hours. For data subject access requests, we may ask for proof of identity before releasing your full data file. If you are unhappy with our response, you have the right to lodge a complaint with local data protection authorities (though ayambet's service is jurisdiction-restricted, and your local authority's jurisdiction may vary).

Security measures on ayambet

We protect your information using encryption, secure servers, and access controls. All communication between your browser and our servers uses SSL/TLS encryption (indicated by the "https" in our URL and a padlock icon in your browser). Your payment information is encrypted before storage and handled only by authorised personnel. We do not store full payment card numbers; we tokenise them, meaning we store a unique reference instead of the card itself.

Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing to identify vulnerabilities. Employees with access to sensitive data sign confidentiality agreements and receive security training. However, no security system is perfect; if a breach occurs, we will notify affected users within a reasonable timeframe and explain what happened and what steps we're taking. You are responsible for keeping your ayambet password confidential; if you suspect unauthorised access, contact us immediately.

International data transfers and jurisdiction

ayambet's services are available only where local law permits. Users are responsible for verifying that access complies with their jurisdiction's regulations. Our servers may be hosted in countries outside Indonesia. When we transfer your data internationally (for example, to a cloud host in another country or to a payment processor), we ensure adequate safeguards are in place. We use contractual data processing agreements that require processors to meet privacy standards equivalent to Indonesian law and our policy.

If your country's data protection law requires specific handling (for example, GDPR compliance for European users), we will comply with those requirements. However, our primary jurisdiction for this policy is Indonesia, and our service is designed for users in supported jurisdictions within the Asia-Pacific region. If you are located outside our service area and still access ayambet, you are responsible for ensuring that access complies with your local law.

Policy updates and contact information

We may update this policy to reflect changes in our practices or legal requirements. If we make material changes (for example, if we begin sharing data with new categories of third parties), we will notify you by email at least 30 days before the change takes effect. Your continued use of ayambet after the update means you accept the revised policy. We encourage you to review this policy periodically to stay informed.

Our terms and conditions and legal notice contain additional information about your rights and our obligations. For account security and verification details, visit our account security page or KYC verification guide.